What is PAM ?

Pam addresses the complexities of 24/7 multilingual communication, aligning with Detour's mission of ensuring business continuity, growth, and success.

In a rapidly evolving communication landscape, Pam represents a transformative leap, offering scalable, efficient, and cost-effective solutions, redefining the traditional customer service landscape.


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Key Challenges

Cultural Fit, Long Wait Times, High Turnover Rates, Skill Set Requirements, Traditional Solutions, Training Costs, Technology Proficiency, Measuring Performance, Availability and Flexibility and Language and Communication Skills.


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Why PAM? 

High Quality, Pam is here to revolutionize your communication. Powered by LLMs, she ensures high- quality customer service that businesses can depend on. Fine-Tuned, Pam is a fine-tuned AI solution for each enterprise customer.


24/7 Availability, No need to worry about missed calls or after-hour inquiries. Pam is available 24/7, ready to assist your customers whenever they need. Website Integration, Pam seamlessly retrieves information from your website, providing accurate and up-to- date responses to customer inquiries.


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Features and Benefits

Receptionist

Transcript

Scheduling

Features and Benefits

Recording

Tailored Solutions

Sales and billing

Questions and AnswersHow does PAM work for a customer? What kind of technical support does PAM require? How does the knowledge base work?

Questions and Answers

How does PAM work for a customer?

 PAM uses the latest LLMs and AI technology to listen and talk to your

customers, understand their requests, and take the appropriate actions.

We set up Pam faster than another AI in the market as Pam was built to be easily deployable and user friendly. She easily integrates with existing databases and CRM applications to provide efficient call handling experiences for customers. For customers, it’s as simple as forwarding the call over to PAM.

What kind of technical support does PAM require?

PAM does not need much. The IT person on the customer’s side would only need to configure the phone system to transfer inbound calls over to Pam which is pretty easy to do within a few minutes.

How does the knowledge base work?

In order to build a unique knowledge base for a customer, our team needs information to feed into Pam. The required information can be pulled from the customer’s website or any other supporting documents. Additionally, a simple meeting with the customer’s staff allows our team to build a simple flow aimed towards the intended audience ensuring every call is simple, smooth, and positive.


We have many clients in the government and private sectors which cover a large number of users.