Understanding the current technological situation
Analyzing current customer journeys, and assessing the challenges associated with them, as well as evaluating the level of digital maturity.
Identifying the directions and visions of stakeholders and senior business leaders regarding digital transformation and its strategic objectives.
Defining the strategic future vision of the organization and aligning it with the organization’s strategy through clear goal measurement indicators.
Innovating and forecasting the future in developing the digital experience for current and new customers by extracting and adopting creative ideas based on global best digital practices and modern technologies. This will contribute to creating a digital operating model and enhancing the organization’s digital capabilities.
Preparing structural reference designs that support the requirements, needs, and orientations of stakeholders and an enabling organizational structure.
Developing a roadmap and actionable plan, establishing the necessary work units to manage implementation effectively while minimizing work disruption